Kylie Jenner has our money, and she’s laughing her way to the bank.
Skip this if you’re a die hard Kylie Jenner fan or don’t care about the background story to these glosses.
SO, I actually ordered these way back in April when they were first released, I ordered 1x Literally and 2x So Cute. I only meant to get 1 So Cute but I accidentally managed to add another into my basket somehow. I don’t actually know where to start with this because everything seemed to go wrong. 2-ish weeks passed and my Lip Kit which I ordered after this, arrived before my glosses. I got a notification from Royal Mail saying that I had to pay customs on my order, can I just note that on the delivery tracker that Kylie Cosmetics give you, they mark your order as delivered when it’s not, so I had no idea where my order was for 2-3 days until I got a card through my letterbox from Royal Mail. You can’t get in contact with USPS (the shipping service) because it’s American and you need to fill out details before sending an email, tragic. After an hour of frantic googling, I learnt that orders got delivered by Royal Mail or Parcel Force when they enter the UK. So anyway, my customs charge was about £14, which I thought fair enough I’m ordering from America it was bound to happen.
My order arrived in the usual box, but only one lipgloss was there. I had a receipt enclosed for all 3 lip glosses and the sticker on the box stated that 3 items were inside. I’ve never been so frustrated that I’d paid for 3 lip glosses and £14 customs for one lip gloss. By the time this happened, Jeffree Star had Snapchatted his faulty lip glosses which he received from Kylie Cosmetics and Kylie had responded saying that she had addressed the problem of the faulty wands and her new batch will be improved, and everyone who ordered the first time round will get sent replacements. Read more here. So I thought ‘OK maybe the other 2 were faulty and they’re coming later’. OH HELL NO. I opened up Literally, and the wand was fucked, it looked like a mini toilet scrubber it was awful. There was no way I could apply lipgloss with it.
I emailed Kylie Cosmetics customer services to complain about my missing 2 lip glosses and the faulty brush. 2 days later I received an email asking for order number and details (even though I included this in my original email), just to then receive and automated response about the faulty brushes being replaced later that week. I don’t know if it’s because in England we’re overly polite and customer service is so important or because you’re and A-List celeb and you can get away with shit customer service. It was SO frustrating and they just kept ignoring the fact that they didn’t send my full order, eventually all I received was ‘your new order is on it’s way’. No apology, nothing. At least they could of marked my order as a ‘gift’ so that I would’t have to pay custom charges, but oh no I had to pay another £14, so nearly £30 was spent on customs for 3 lip glosses.
So today, over 2 months since I ordered my lip glosses I finally have them. They didn’t even arrive in the usual box, they were just wrapped in black bubble wrap. I opened up the bubble wrap and inside was the 3 glosses, shoved into their packaging looking as if someone had already opened them before me.
(Left – First batch, Right – Second batch)
Okay so now about the actual glosses
The brush had 100% been improved since, thank god.
So Cute is much lighter than I thought, the formula is incredibly thick and it does go on patchy so I’d recommend wearing a lip stick under neath and outlining your lips with a slightly darker lip liner.
Literally is actually a really nice colour even worn alone. The pigment is stronger than So Cute and it’s also incredibly thick.
Overall, focusing on the product and not the brand, these glosses aren’t any different from elsewhere. They’re only ‘special’ because they have the Kylie name to them. You’re honestly just better sticking to MAC or even NYX. With approx £30 paid in customs for 3 lip glosses it makes each gloss worth £20. For a gloss? It’s a no from me, sorry Kylie. Stick to your lip kits and please improve your customer service.